Location: Office-Based or remote (UK) with occasional travel across iTS regions 
Reports to: Presales Manager 

The Role 

Are you ready to take on an exciting challenge as a Presales Consultant? This role is an opportunity to join the friendly Presales/Solutions team at iTS, where you will provide high-quality presales support to our Print/Copy/Scan Dealer Channel and Channel Partner Managers across the UK, USA, Europe, and Turkey. Working from our Harrow office or remotely (UK), you will be part of a dynamic team supporting our international growth. 

As a Presales Consultant, you will play a pivotal role in providing technical presales support throughout the sales cycle. You'll collaborate closely with Channel Partner Managers and engage directly with clients to understand their requirements, present our software solutions, and provide the technical expertise needed to assist in closing deals. 

Job Responsibilities 

1. Technical Presales Support: Provide remote support (phone, email, helpdesk system) to Channel Partners, addressing technical queries related to our Print/Copy/Scan solutions. 
2. Project Engagement: Participate in scoping, sizing and planning for technical requirements during the project stage. 
3. Meetings and Workshops: Attend client meetings and run technical workshops to present our solutions and help partners understand the benefits of our offers. 
4. Training and Demonstrations: Conduct product training sessions, both internally and for channel partners, including live demos and webinars. 
5. Documentation and Tenders: Develop and proof-read technical documents, manuals, whitepapers, and assist in tender responses. 
6. Product Evaluation and Testing: Carry out software testing and competitive analysis to validate our solutions in customer environments and provide key insights to sales teams. 
7. Collaboration with Installation Team: Liaise with the Installation Planning Team to ensure all customer technical requirements are communicated clearly prior to implementation. 

Required Skills and Experience 

1. Technical Expertise: Familiarity with print, copy and scan management software, and experience with Microsoft Windows Server and Client platforms, Active Directory, and SQL Server. Experience with virtual and cloud server platforms (e.g., Azure) is desirable. 
2. Communication Skills: Strong communicator with the ability to explain complex concepts simply. A high level of spoken and written English is essential. 
3. Customer-Focused: A proven ability to engage with customers effectively, understand their needs, and provide satisfactory technical solutions. 
4. Self-Learning & Initiative: Capable of learning new technologies independently and solving complex issues. 
5. Organizational Skills: Excellent timekeeping, attention to detail, and ability to think outside the box to provide innovative solutions. Able to manage multiple tasks and prioritise effectively. 

What We Offer 

1. Career Growth: Join a stable, established global organization known for its quality and innovation in print management solutions. 
2. Training and Support: Extensive training to ensure you are fully equipped to succeed in your role, with ongoing support from the Presales and Sales teams. 
3. Benefits: Competitive salary based on experience, company laptop and mobile, and a supportive, collaborative work environment. 
4. Additional Benefits: Company Pension and Life Insurance after successful completion of the probation period. 

About iTS Group 

iTS Group is an independently run global software company established in 1988, headquartered in Harrow, London, UK, with a presence throughout Europe and North America.  

Established for over 35 years, iTS offers PaperCut (MF, NG, Hive and Pocket), Princity, Docslide and Umango with a comprehensive range of add-on software and hardware modules, many developed in-house, to meet virtually any requirement for print, copy and scan control. iTS’ extensive knowledge allows us to tailor a system that fits our resellers’ customers’ exact requirements. 

iTS is both ISO 9001:2015 and ISO/IEC 27001-2013 accredited and highly recognised in our Quality Management Systems (AMS) and Information Security Management Systems. 

For more information about our company, please visit our website at its-group.com  

Company Values 

1. Customer Focused: Ensuring our customers are fully satisfied with the solutions we deliver. 
2. Flexible & Loyal: Long-term relationships are key to our success, and we invest in nurturing these partnerships. 
3. Family Spirit: We pride ourselves on our international, collaborative environment, where people are supported, valued, and inspired to achieve their best. 

Why Join Us? 

This is your chance to be a part of a growing company with a family atmosphere, contribute to innovative technology solutions, and support international customers in their journey towards improved efficiency and productivity. If you are enthusiastic, eager to learn, and ready to make a difference, apply now.