Location: Office based in Madrid, Spain.
Contract: Temporary Contract (6 months)
Reports to: Technical Support Team Lead
The Job Role
Are you looking for a challenging Technical Services Consultant role within a fast-paced working environment?
If so, this is an excellent opportunity to utilize your technical skills and join our friendly Technical Services team in a progressive international software house.
This role is working from our office in Madrid, Spain to manage the support and installations of our solutions throughout the region and occasionally English-speaking customers in Europe.
This role requires an enthusiastic, details orientated individual with a 'can-do' attitude who can provide high quality technical support to our Managed Print and Scan Solution (PaperCut, Umango, Princity, DocSlide and many more) and other products on our portfolio.
Job Responsibilities
- Providing technical support via the helpdesk, by telephone, email, and remote assistance.
- Perform remote installations and training, with occasional customer on-site visits
- Troubleshooting and replicating customer issues in-house in virtual test environment.
- Supporting internal staff with Office 365 and general IT software and hardware issues.
- Maintaining and supporting internal infrastructure and services.
- Working closely with the support team across Europe.
Required Skills and Experience
- Good communicator with excellent telephone manners.
- Native-level Spanish and advanced English (communicational) skills.
- At least 2 years of experience working in a customer support environment is required.
- Administration experience in Microsoft servers and clients, including Microsoft SQL Server, IIS, Active Directory and Azure AD.
- Some knowledge in non-MS platforms such as Apple and Linux at administering level is preferred.
- Experience with print management solutions such as PaperCut (highly desirable)
- Experience in basic programming in any of the following languages, PowerShell, shell script, php and JavaScript
- Good technical experience and skills in troubleshooting and problem solving.
- Ability to self-learn and resolve complex issues.
- Good organizational ability, good memory and an eye for detail.
- Ability to cope well under pressure.
- Ability to work independently and part of the team.
- Excellent time management.
In return we offer:
- Competitive salary depending on experience.
- Company laptop and mobile.
- Business travel expenses.
- Training and support.
- Temporary contract subject to Spanish regulations.
Company Description
iTS is an independently run company established in 1988 with its headquarters in Harrow, London in the United Kingdom. We have operations throughout Europe and North America with customers across five continents.
ITS offers PaperCut, Printcity, DocSlide and Umango with a comprehensive range of add-on software and hardware modules, many developed in-house, to meet virtually any requirement for print, copy and scan control. ITS’ extensive knowledge allows us to tailor a system that fits our resellers’ customers’ exact requirements.
Please visit iTS-group.com and printandcopycontrol.com for more details on our company and product portfolio. iTS is both ISO 9001:2015 and ISO/IEC 27001-2013 accredited and recognized in our Quality Management Systems (AMS) and Information Security Management Systems.
Company Values
- Customer Focused: We strive to ensure that our customers' needs are met and exceed their expectations, building strong, long-term relationships.
- Flexible & Loyal: We invest time, energy, and resources in nurturing our relationships, aiming for long-term success.
- International Team with a Family Spirit: Our company culture values collaboration, appreciation, and personal development, providing a rewarding environment where everyone can thrive.
iTS is not:
- Arrogant: Arrogance makes people believe they always know best. It stops the constant learning that success requires. We see arrogance as the beginning of the end of any organisation.
Why Join Us?
Join us and become part of a supportive team that values initiative, collaboration, and continuous improvement. If you are passionate about customer service, enjoy working in a dynamic environment, and are looking for a fulfilling role where you can grow and develop, we'd love to hear from you.
